Everyone likes to work smarter, not harder. But for many IT support teams, working harder has been a natural outcome of the pandemic pivot. As customer expectations for flawless digital experiences meet the talent scarcity, solution providers are increasingly turning to AI and automation to reduce their support workloads and keep customers happy. 

Hitachi Vantara makes it easier to use AIOps to improve service quality while cutting the customer support workload. Advances in Hitachi’s AI-driven monitoring and analytics software means more repetitive tasks can be automated, helping your teams to find and fix the root cause of issues faster. Predictive analytics can proactively diagnose and prevent problems before they impact the customer experience. 

With Hitachi Ops Center, you can manage your customers’ data infrastructure with greater efficiency and agility from anywhere. Hitachi Ops Center Clear Site, Analyzer and Automator are available with the Hitachi VSP E Series storage platform.

• Hitachi Ops Center Clear Sight is a cloud-based monitoring and fleet management tool that provides predictive analysis for less downtime and quicker resolution. Your infrastructure and operations teams have a comprehensive view of your customers’ business and operational metrics, so you keep things running smoothly and also identify upgrade and upsell opportunities. Ops Center Clear Sight is integrated with Hitachi Remote Ops. 
• Hitachi Ops Center Analyzer monitors the complete data path to ensure the infrastructure is delivering as expected for customers’ mission-critical applications. Machine-learning-driven analytics can automatically optimize resource usage. It can automatically make adjustments to stop potential problems from progressing, avoiding customer pain points. And you can analyze performance trends to help customers plan for future capacity growth, creating upsell opportunities. 
• Hitachi Ops Center Automator is key to operationally efficient management and configuration in today’s operationally complex environments. Your infrastructure team can use Automator to provision storage services faster with the ability to identify upfront the necessary performance and capacity. Customized workflows and service builders speed storage configuration tasks.  

With Hitachi Vantara’s approach to AIOps and automation, your engineering and operations teams can be more proactive, proactive, and strategically focused while keeping your customers happy. 

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